Where are you located? May I come to see your limousine fleet?
Our vehicles are located at a secured commercial lot located at 6317 Macaw Ct Elkridge MD 21075, which is co-located with Thermo King Chesapeake Refrigeration Company. It is not open to the public for access, but we are available to meet with you by appointment only. Please call us at 410 796 7433 to schedule your appointment.
Do you require a retainer to secure a reservation?
We require a retainer to secure your reservation. The retainer amount can be placed on hold by using a credit card. Retainers must be made within 24 hours, along with a signed contract to ensure your reservation. Currently, a non-refundable retainer is required for all limousine and SUV charters in the amount of 25% of the total balance.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover.
YOU MUST PAY THE BALANCE 14 DAYS BEFORE YOUR RESERVATION DATE
Can I trust that you will show up with the vehicle I have reserved?
Yes, you can!! We are a small operation. When you rent a vehicle from us, we reserve that vehicle. We do not bait and switch vehicles like many of our large competitors. This is a tactic to move you to a vehicle because someone else has rented your vehicle on the same day for more money than you paid. So you get another vehicle and the person who paid the most gets the vehicle you expected.
What you rent from us is what you can expect to see. If there is a mechanical failure, you can expect a call and a comparable vehicle to replace your rental. In the last 20 years, this has happened only 8 times out of 13750 rentals.
Can I smoke in your vehicles?
No smoking is allowed in any of our vehicles due to the MD State Law and the USDOT Regulations. All of our vehicles are smoke-free. We would be glad to stop the vehicle for you in a safe place for you to have a smoke break.
Do you belong to any professional limousine associations?
We are a member of the Maryland Limousine Association. (Member #0801) The Maryland Limousine Association was the 2008 winner of the Limo Digest “Association of the Year.”
The owner of A Platinum Plus Limousines, Michael Greene, has served as the Secretary and Vice President of the Maryland Limousine Association from March 2008 through March 2013, been elected back to the board in November 2016 as the President until 2018, and is currently the Treasurer.
What are the terms and conditions of your contract if I reserve transportation with you?
Here are our standard terms and conditions (please read your specific contract when you make a reservation with our service):
The client guarantees payment for usage at the times indicated above. Overtime/wait time will be charged in 30-minute increments at the hourly rate listed on the contract plus a 20% service charge and 5%-15% fuel surcharge. The contract will not be considered valid or confirmed without receipt of the deposit. The deposit amount can be placed on hold by using a credit card. Deposits must be made within 24 hours, along with a signed contract to insure your reservation. A non-refundable deposit is required for all limousine and SUV charters in the amount of 25% of the total balance. A Platinum Plus Limousines Inc. will make no refunds of deposit to the customer due to cancellations for any reason. BALANCES ARE DUE 14 DAYS (30 days for Proms) BEFORE THE PICKUP DATE. ALL CANCELLATIONS MUST BE MADE IN WRITING AND SENT TO A PLATINUM PLUS LIMOUSINE BY FAX, US POSTAL SERVICE, OR ELECTRONIC MAIL. Any cancellations received within 45 DAYS of the pickup date will result in the full balance being due. The full balance will be charged to the credit card on file. Failure to pay the balance within 48 hours of cancellation could result in legal action to collect any unpaid balance. Client agrees to pay 100% of any legal and collection fees to collect any unpaid balances not paid within 72 hours of completion of the work requested or cancellation of the reservation. Personal checks are accepted for payment of services up to 14 days before pickup. There is a $25 fee charged for returned checks. Television reception in vehicles is not guaranteed. A Platinum Plus Limousines, Inc. will not be responsible for personal property losses or damages due to mechanical failure or any uncontrollable event. Every attempt will be made to provide the vehicle specified in this contract. In the event this particular vehicle is unavailable, a comparable vehicle will be provided. Excess Mileage fees may be imposed for trips exceeding 120 miles unless otherwise specified in this contract. NO SMOKING is permitted within our vehicle(s) and is cause for termination without a refund for the scheduled request. Any violation of law according to the Annotated Code of Maryland and United States Code for interstate carrier operations within our vehicle(s) is cause for termination without refund for the scheduled request. NO ALCOHOLIC beverages are permitted in the vehicle if anyone under 21 years of age is transported without their legal guardian (who must be over 21) present. The customer authorizes the Limousine Company to apply any additional or outstanding charges and or damage to the vehicle, either willfully or accidentally ($500 for vomiting in the vehicle interior, $100 for excessive spills, $10 per broken glass) to any credit card provided by the customer.